Please read carefully:  

We are not responsible for any delays in shipment. 

Customer is responsible for any address errors, unclaimed packages, or shipments that are returned to the sender. 

No refunds or exchanges.  

Book Themes 

As stated on the product page, Dear Love contains sensitive themes of nudity, sex, surviving child sexual abuse, and Sarah's story as a Palestinian woman. We are unable to process any returns or refunds if you are unsupportive of the content in this book and Sarah's identity. 

Incorrect Address

Please be sure to double check your address, as we cannot be responsible for incorrect addresses, including suite numbers, apartment numbers, or missing information. If your package was sent to the incorrect address, please continue reading below.

Address Changes

While we will make all reasonable efforts to update addresses, all requests for address changes must be made prior to your package being shipped. Once a package has been shipped, we can no longer change the address.

If you need to change your shipping address or cancel your order, you must do so prior to the package being shipped. Please email dearlove@sarahbahbah.com to do so. We are unable to change, cancel or refund orders once the package has shipped. 

International Deliveries // Duties and Taxes

Some countries may require additional information from you in order to complete your delivery. You may also be responsible for additional duties and taxes, so keep this in mind before purchasing. You, as the customer, are responsible for any additional duties, taxes, or fees added by customs.

Missing, Lost or Stolen Shipments

If your package is lost or stolen, we can assist in filing a claim with DHL, Fedex, RRD and First Mile carriers. Please email dearlove@sarahbahbah.com with your order number, shipping address and any proof/ photographs you have. We unfortunately cannot cover the cost of lost or stolen books, so please understand in advance you will be responsible if the carrier rejects the claim.

Delivered but Not Received

If your package shows as delivered - based on the tracking - but you do not have it in hand, it will be assumed to be lost or stolen. 

We can assist in filing a claim with DHL, Fedex, RRD and First Mile carriers. Please email dearlove@sarahbahbah.com with your order number, shipping address and any proof/ photographs you have. We unfortunately cannot cover the cost of lost or stolen books, so please understand in advance you will be responsible if the carrier rejects the claim.  

Damaged Books

If your package and book/s has unfortunately been damaged in shipping, we can assist in filing a claim with DHL, Fedex, RRD and First Mile carriers. Please email dearlove@sarahbahbah.com with your order number, shipping address and any proof/ photographs you have. We cannot file a damaged book claim after 5 days of the book being delivered. We unfortunately cannot file a claim for books that have had their plastic covers removed nor cover the cost of damaged books, so please understand in advance you will be responsible if the carrier rejects the claim. 

Returned Shipments

You, as the recipient, are responsible for any packages that cannot be delivered and - in turn - get sent back to the shipment Facility. If the package is received back in good condition ( no damage ) we can ship it back out, however you will be responsible for the return shipping cost & the cost to reship the package. For this reason, please be sure to double check your address before purchasing. Also, books that are returned, but are damaged in the process, will have an associated replacement fee as well.

Chargebacks

Please note all orders are processed under POSSY LLC. If you see this on your bank statement it's us. It is within our rights to cancel orders if a chargeback has been submitted prior to shipment of book. 

High Risk Orders

If your order is marked as High Risk, it is within our right to request further details to verify your identification. We are unable to ship high risk orders out until identity has been verified by proof of ID and Credit Card Authorization.